Orders from email automatically into your TMS

Why do orders still come in by email?

Because it is easiest for the shipper. A portal asks for an account and a habit, EDI asks for a project at both parties. Email asks for nothing. So at most carriers and forwarders the bulk of the orders still comes through the mailbox, in varying shapes.

This is not a problem that goes away. Wait until your customers switch and you keep retyping.

What does LaneDesk read from such an email?

The text of the email itself, and the attachments. From that combination we take the fields your TMS needs.

• The text in the email, even when the order is half in the email and half in the attachment.
• PDF, including a scanned PDF of poor quality.
• Excel and CSV, including weekly plannings with dozens of lines.
• Exports from a shipper portal.

What is checked before the order is booked?

Reading is not enough. An order that is read wrong and booked anyway costs more than an order that waits. So every order passes a check before it may enter your system.

• Does the shipper exist, and which agreements apply to it?
• Do the address and the postcode exist, and do they belong together?
• Does the article or the article code exist in your system?
• Is this not a duplicate order that came in earlier?
• Do the weight, the quantity and the date match what is possible?

What happens when we are unsure?

Then the order is not booked, but put on a list with the reason attached. Someone on your team looks at it, corrects it, and the order goes through after all. That correction becomes a rule: next time the same situation goes right by itself.

At Remitrans, 95.8 per cent of orders go through without a correction. The rest lands on that list. Measured per order, 30 June to 14 September 2026, not externally audited.

From how many orders does this pay off?

Count the time the retyping costs, not the number of orders. At eight minutes per order, a hundred orders a week is already over thirteen hours of work a week. Below fifty orders a month, an extra pair of hands is usually cheaper.

Related pages

• Connecting to your TMS, WMS or ERP
• What does manual order entry cost?
• AI or OCR for transport orders?
• Work it out for yourself

Frequently asked questions

Do our customers have to change anything?

No. They keep emailing the way they always have. The only thing we sometimes ask for is an extra address in cc, so the order reaches us.

Does it work with badly scanned PDFs?

Usually, yes. If a scan is truly unreadable, the order lands on the list of doubtful orders instead of being booked halfway.

What about orders in another language?

They go through too. Dutch, French, English and German come up daily in the Benelux, and it is built for that.

What if an order changes after it is booked?

A change comes in as a new email and is recognised as a change to an existing order. If we are unsure, it goes to a person.